Verizon said on Thursday that it is working with the Consumer Product Safety Commission (CPSC) to recall 2.5 million hot-spot devices. Previous investigations found that the lithium-ion batteries in these devices may overheat and pose a risk of fire and burning.
According to the US Consumer Product Safety Commission (CPSC), Ellipsis Jetpack mobile hotspot models MHS900L, MHS900LS, and MHS900LPP were imported by Franklin Wireless Corp. and sold between April 2017 and March this year.
The models are all suitable for the same device but vary depending on how the customer purchased the device through consumer prepaid or postpaid plans.
Verizon said in a statement: “Customer safety is our top priority. We are taking this situation seriously, and we are working hard to determine the cause of the problem with our suppliers and provide replacement equipment for all suppliers. Our customers It’s free.”
According to the CPSC bulletin, Verizon received 15 complaints of the devices overheating, with six involving fire damage to bedding or flooring.
During the coronavirus pandemic last year, demand for hotspots grew, with schools and libraries looking for devices for students who didn’t have internet connectivity at home so they could complete their schoolwork remotely.
Verizon has sent a software update to activated hotspots that are already turned on, which could help minimize the risk of the devices overheating by preventing the hotspot from charging once it is turned on.
It’s also not a smart idea to expose the hotspot systems to extreme temperatures for extended periods of time, according to Verizon.
Customers may request a replacement hotspot or obtain more details by visiting ellipsisjetpackrecall.expertinquiry.com or calling 855-205-2627.